Contact Us

    Get in touch with our support team

    Email Support

    For general inquiries and support requests

    support@kronosaitrader.online

    Response Time

    We aim to respond to all inquiries within 24-48 hours during business days

    Monday - Friday, 9:00 AM - 6:00 PM (SGT)

    Before Contacting Support

    Check our FAQ

    Many common questions are answered in our FAQ section

    View FAQ →

    Documentation

    Technical documentation and guides are available

    View Documentation →

    When Contacting Support

    To help us assist you more efficiently, please include:

    • • Your registered email address
    • • A clear description of your issue or question
    • • Any relevant error messages or screenshots
    • • Steps you've already taken to resolve the issue

    Important: Never share your API secret keys, passwords, or other sensitive credentials via email. Our support team will never ask for this information.